KANATA DENTISTS: WHAT CAN THE PATIENT EXPECT FROM A DENTAL CLINIC?

KANATA DENTISTS: WHAT CAN THE PATIENT EXPECT FROM A DENTAL CLINIC?

Dentists in Kanata

How to ensure quality care is provided at my dental clinic?

Bearing in mind that service is the main factor that leads to customer loyalty, it is important to think about some points to offer the best service to patients and guarantee their complete satisfaction.

Here are some elements that can be addressed in order to meet all or at least a good part of the expectations of customers.

1 – Organization – Overall organization of the dental clinic is vital. There needs to be one team member in the office dedicated to taking care of the schedule. This person is responsible for scheduling appointments in a manner that avoids patients having to go through long wait times before being seated.

Of course, from time to time, unforeseen emergencies can happen. Therefore, it is always wise to keep close communication with patients, and if possible, advise them that their appointment may be delayed if necessary.

2 – Documentation – An accurate record of all dental patients is required both clinically and legally. Prior to the first consultation or exam appointment, it is advantageous to request a copy of the patient’s dental records. This would include the patient’s most recent set of x-rays, in order to avoid unnecessary duplication.

3 – Care – This is first and foremost in the mind of the dental patient when initiating a relationship with a new dentist. All dental treatment needs to be performed with the utmost possible care. The dentist needs to be prepared to perform all the necessary procedures in a professional, efficient, and calm manner, causing the least possible discomfort to the patient.

4 – Aftercare – In order to truly go above and beyond for patients, it is worth investing the time in aftercare. Calling patients after major procedures, especially surgical ones, to see how the recovery is going is a caring way to instill confidence and build the doctor-patient relationship.

These small gestures will make the patient realize that their dental office cares and is well run, making them feel important and valued.

It is important to understand that in today’s competitive environment, in order to guarantee their place in the market, the dentist must always be up to date investing in technology that increases the value and stature of their dental clinic. Ultimately, a strategy to develop good service and relationship building with the patient is vital.